At Artifex, we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with your order, we offer a straightforward return policy to ensure your satisfaction:

Returns: You may return any unused, undamaged item purchased from Artifex within 30 days of delivery for a full refund or exchange.

Conditions: Returned items must be in their original packaging and in the same condition as received. Any item not in its original condition or damaged for reasons not due to our error may not be eligible for a refund.

Process: To initiate a return, please contact our customer service team at info@artifex3d.co.uk with your order number and details of the item you wish to return. We will guide you through the return process.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.

If you have any questions about our return policy, please don't hesitate to contact us. Your satisfaction is our top priority.